Refund Policy

Reflection time

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us via info@shopoxy.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Exception customization

Products that you buy through this web store are made to measure according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.

Sealed products exception

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us via info@shopoxy.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.